- Industry: Government; Labor
- Number of terms: 77176
- Number of blossaries: 0
- Company Profile:
A professional who supervises and coordinates activities of workers engaged in preparing correspondence, policies, and related clerical activities in headquarters or branch office of insurance company. Respnsibilities include:
* Reads policyholder and company field personnel correspondence, studies policy records, and examines replies prepared by correspondence clerks and policyholder-information clerks to determine completeness of replies and appropriateness of actions taken.
* Proofreads copy for style, appearance, accuracy of spelling, punctuation, grammar, and conformity with company standards.
* Returns faulty work with instructions for revision.
* Performs other duties as described under supervisor master title.
* May verify accuracy of computations, using calculator.
* May dictate replies to nonroutine correspondence.
* May review and correct records, using computer.
Industry:Professional careers
A professional who supervises and coordinates activities of workers engaged in receiving requests from customers pertaining to connection, transfer, or disconnection of gas and electric-power services, issuing service connection orders, and maintaining records concerning service connection. Respnsibilities include:
* Interprets company policies and work procedures for employees pertaining to customer contacts, service complaints, preparation and disposition of work orders, and maintenance of service records.
* Sorts and distributes completed meter orders.
* Reviews completed meter orders to assure entry of rates, constants, and demand.
* Reviews incomplete orders to determine procedure for disposition.
* Prepares annual operating budget, and special and regular reports.
* May receive money collected by workers for special connections.
* Performs other duties described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of workers taking customer orders for products and merchandise by telephone, mail, or in person. Respnsibilities include:
* Monitors order clerks to evaluate order-taking performance and to assist in responding to customer inquiries and complaints.
* Consults with sales, technical, shipping, or administrative staff and telephones or writes letters to answer or advise customer.
* Reviews completed orders for errors or omissions.
* Trains order clerks in order-taking procedures and customer-relations techniques, and advises workers of new or revised information on products or merchandise, such as product capability, pricing, credit, warranties, and shipping.
* Performs other duties as described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of workers taking customer orders for products and merchandise by telephone, mail, or in person. Respnsibilities include:
* Monitors order clerks to evaluate order-taking performance and to assist in responding to customer inquiries and complaints.
* Consults with sales, technical, shipping, or administrative staff and telephones or writes letters to answer or advise customer.
* Reviews completed orders for errors or omissions.
* Trains order clerks in order-taking procedures and customer-relations techniques, and advises workers of new or revised information on products or merchandise, such as product capability, pricing, credit, warranties, and shipping.
* Performs other duties as described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of clerical personnel in real estate office. Respnsibilities include:
* Interviews clerical applicants, gives performance tests, and evaluates applicant data to determine new hires.
* Verifies completeness, accuracy, and timeliness of clerical personnel production.
* Prepares or assists in preparing papers for closings of real estate transactions, such as sales contracts and purchase agreements.
* Analyzes financial activities of establishment and prepares reports for review of sales agent, real estate or other personnel.
* Schedules government inspections of properties to ensure that offerings meet code regulations.
* Contacts mortgage companies to determine insurance status of properties.
* Notifies utility companies of transfer of property to new owners.
* Performs other duties as described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of workers engaged in processing and recording commercial, residential, and consumer loans. Respnsibilities include:
* Answers workers' and customers' questions regarding procedures.
* Reviews and authorizes corrections to loan records.
* Supervises mortgage loan processor; mortgage loan closer; clerk-typist; and others.
* Performs other duties as described under supervisor master title.
* Workers who supervise loan collection are classified under supervisor, credit and loan collections.
Industry:Professional careers
A professional who coordinates activities and gives information and advice regarding traffic-engineering and safety programs of automobile club. Respnsibilities include:
* Develops and revises automobile-club procedures regarding traffic-engineering and safety programs.
* Arranges for speakers to address gatherings to promote and explain traffic-engineering and safety programs.
* Schedules, monitors, and keeps records on program activities.
* Advises club members about traffic summonses and violations and contacts courts to expedite processing or clarify disposition of summonses.
* Answers questions and gives information to callers or visitors about traffic-engineering and safety programs of automobile club.
* Prepares reports about road or traffic-control conditions based on information received from club members or other staff members.
Industry:Professional careers
A professional who assigns motor vehicles and drivers for conveyance of freight or passengers. Respnsibilities include:
* Compiles list of available vehicles.
* Assigns vehicles according to factors, such as length and purpose of trip, freight or passenger requirements, and preference of user.
* Issues keys, record sheets, and credentials to drivers.
* Records time of departure, destination, cargo, and expected time of return.
* Investigates overdue vehicles.
* Directs activities of drivers, using two-way radio.
* May confer with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.
* May maintain record of mileage, fuel used, repairs made, and other expenses.
* May establish service or delivery routes.
* May issue equipment to drivers, such as handtrucks, dollies, and blankets.
* May assign helpers to drivers.
* May be designated according to type of motor vehicle dispatched as Dispatcher, Automobile Rental; Dispatcher, Tow Truck.
Industry:Professional careers
A professional who expedites movement of labor to construction locations. Respnsibilities include:
* Contacts representatives of transportation, feeding, and housing facilities to arrange for servicing workers at transient points.
* Issues permits, identification cards, and tickets to workers for travel to specified areas.
* May contact labor union with jurisdiction, where project is located, to inform labor official of recruited workers and to determine union regulations in area.
* May direct workers to report to local union after arrival in area.
* May meet recruited workers at designated depot, airport, or dock.
Industry:Professional careers
A professional who analyzes and answers requests by mail, telephone, or in person from policyholders, beneficiaries, or others for information concerning insurance policies. Respnsibilities include:
* Searches company records to obtain information requested by customer.
* Estimates loan or cash value of policy for policyholders, using rate books and calculating machine.
* Interprets policy provisions to determine methods of effecting desired changes, such as change of beneficiary or type of insurance, or change in method of payment.
* Mails or gives out specified forms and routes completed forms to various units for processing.
* Analyzes policy transactions and corrects company records to adjust errors.
* May compose formal synopses of company and competitor policies for use by sales force.
* May provide information for pensioners and be designated Pensionholder-Information Clerk.
Industry:Professional careers
